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Answering Service

Our Call Center Services are available 24Hrs, 7 Days a Week, 365 Days of the Year. Even during Holidays. This allows you to say you are open 24Hrs

After Hour Calls 

Never Miss a Call during after hours. Let us handle the calls from your Patients, Their Family, or Even Staff Calling In from work.

Reduce Cost

Instead of Hiring a Full Time Receptionist. Let our team handle the calls which allows you to run the business.

HIPAA Compliant

We are fully compliant with HIPAA Standards. Our team of receptionists are trained to handle information of clients safely.

Message Delivery

We have multiple ways to deliver messages to you. From Email, Text Message or we can forward calls as needed for emergency calls

One Price Service

You will only be charged the package you choose. The price is the same for Regular Hours of Operation or After Hours.

One Price Service

You will only be charged the package you choose. The price is the same for Regular Hours of Operation or After Hours.

No Contracts

We Do Not offer long term contracts. We only do Month to Month contracts which keeps our services flexible for our clients

Industry Specific

We solely work with Home Health & Homecare Agencies. Being able to specialize and train our team allows us to understand the industry well.

Our Call Center Specializes Only With Home Health and Home Care Agencies. Let Us Become an Extension of Your Company in Providing Amazing Care and Support for Your Clients.

Choose a Plan Below That Fits Your Agencies Needs

BasicPlan

$39/mo

Includes 20 Minutes Per Month
Billed Monthly for $39
Only $0.99 Per Additional Minutes
No Contract
Month to Month
Ideal for Small or Startup Agencies
Available 24/7/365

Original Price $99

Original Price of $79

Original Price of $79

SilverPlan

Most Popular

$99/mo

Includes 100 Minutes Per Month
Billed Monthly for $99
$0.95 Per Additional Minutes
No Contract
Month to Month
Available 24//7/365

Original Price $179

Original Price of $179

Original Price of $79

Original Price of $79

PlatinumPlan

$219/mo

Includes 250 Minutes Per Month
Billed Monthly for $219
Only $0.89 Per Additional Minutes
No Contract
Month to Month
Available 24/7/365

Original Price $379

Original Price of $379

Missing Calls or Not Picking Up a Call On Time Can Cause Your Agency Potential Referrals. Let Us Make Sure That We Handle Your Calls So That Your Agency is Not Loosing Potential Income.

Step One

Choose a Package that Suites Your Agencies Needs

Step Two

Make Initial Payment To Set Up Monthly Billing

Step Three

You will Recieve a Quick Training On Call Forwarding 

Step Four

Set Up Call Forwarding When You Want Us to Answer Calls

After Hours Answering Service

Our after hours answering service is the affordable, cost-effective solution for Home Health and Home Care Agencies looking to provide continuous patient and client support. Let us share a few information of what you can expect from us.

 Your Title Here

HIPAA Compliant

Home Care Answering Service (HCAS) are fully compliant with the HIPAA Standards for Privacy, Electronic Transactions and Security. HCAS Health has implemented policies, processes, and procedures designed to ensure compliance with Federal and State laws, regulations, and rules, and monitors ongoing compliance efforts and maintains various reporting mechanisms that are required by law or requested by its customers.

HCAS recognizes that it is a key business partner with its customers and will continue to provide all of its services in accordance with the requirements of all state and federal laws and regulations.

24 On Call Service

Professional 24 Hour Answering Service with Live Receptionists to Cover Your Calls Around-the-Clock. Agencies Typically use our services for either handling weekend and after hour calls. We can also handle your call answering during regular business hours.
 
Your incoming business calls are an incredibly valuable asset. Each one represents an opportunity to either provide great customer service or bring on a new client. We can make sure you never miss another call or opportunity with our 24 Hour Answering Services that are tailored to your

Join other Agencies Using Our Services

Let us handle all your calling needs from answering late night calls all the way to handling all the calls during operating hours. We are here for you and your team. 

425

Average Calls Answered Every Month Per Agency

239

Current Agencies Served

2350

Clients Onboarded for Agencies Using Our Services

99%

Calls Answered Within 3 Rings

**Statistics are Current as of March 3, 2020**

Nurse Triage Service

HCAS understands the unique needs of our clients when it comes to providing nurse triage services. Our licensed nurses provide a compassionate, one-on-one telephone assessment to guide your patients to the appropriate level of care, whether it be home care, referral to the emergency room or setting up an appointment.
 
Ask about this service that we can provide in addition to Call Answering Service

Our Service Team

Jessa Ruiz, BSN-RN

Clinical Manager

David Ferina

Call Center Manager

Michael Echevarria

Director of Operations

Jacob Dela Cruz

Marketing Manager

Stop Missing Calls and Make a Decision Now For Us To Handle All Your Incoming Calls

Frequently
Asked
Questions? 

 Can I change my service Plan?

Yes. We won’t lock you into any one plan, because we understand that your business is unique and that your call volume and requirements may change. We can tailor your plan and make sure you are using the one that is most cost effective for your business.

 Do I have to purchase any equipment?

No. We’ve already made investments in technology and equipment to serve you and your callers. And your phone company has built in features that allow you to quickly and easily forward all of your calls to us.

 How long does it take to have an account activated?

Depending upon the complexity of the account, usually within 24 hours.

CONTACT US AT
630.340.8990

NEWSLETTER SUBSCRIPTION